Terms and Conditions

 

 

About Us  

Van Diemen Films Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@vandiemenbroadcast.co.uk.

Our Contact details:
Van Diemen Broadcast .
Bridge House, Branksome Park Road camberley Surrey GU15 2AQ England U.K
Phone: 01276 61222 Fax: 01276 61549 Email: info@vandiemenbroadcast.co.uk
VAT No. 641352169, Company No. 2812042

Making A Purchase

Making a purchase could not be easier. Just browse the catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payments by credit or debit cards. If you are shopping from outside the U.K - place your order and your credit card company will convert the transaction to your own currency. We will advise you of the delivery cost before processing your order.

We accept Visa, Mastercard or debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Service, Repair and Conversion Work

There is a risk involved in the dismantling of lens optical units, particularly older lenses that damage to the elements or mechanical components may occur during the process for which we do not accept liability. This possibility of damage is accepted by and entirely at the clients own risk. The cost of replacement parts if available and the labour involved will be charged to the client.

 

Lens Specification Engraving

The engraving on individual lenses may vary according to the original manufacturers design changes. Van Diemen published specifications may also vary to match such variations.

 

Shipping and Handling

1.There is a minimum charge of £5.00 for any shipment.  2. UK Royal Mail Deliveries are limited to 2kg. Deliveries above 2kg will automatically be dispatched by courier. Due to currency instability published prices may be subject to change.

 

International Shipping and Handling

International Shipping is by Small Packet (Petit Paquet) below 2kg.  International shipments above 2kg will be automatically calculated and sent via courier.

Delivery Schedule

 In stock items ordered by 3.00pm will normally be despatched the same day by overnight courier or Royal Mail Special Delivery. If any item you order is out of stock we will despatch to you as soon as possible and in some cases the manufacturer may deliver direct to you. If any item is likely to be delayed for more than 1 week we will contact you and offer you the option of waiting or choosing an alternative product.

Back Orders

 If your item is not in stock, we will back order for you. If an item is likely to be delayed by more than 1 week we will contact you and offer you the option of waiting or choosing an alternative product.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero

 

Guarantee

Unless otherwise stated all goods are new and covered by the full manufacturers warranty.

Reaching Us

If you need to reach us, please email us on info@vandiemenbroadcast.co.uk Alternatively, you can call on (01276) 61222 or fax us on (01276) 61549 or write to us at Vandiemen Broadcast. Bridge House, Branksome Park Road, Camberley, Surrey GU15 2AQ England U.K

Privacy Policy  

Vandiemen Broadcast. does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We will meet all our legal obligations regarding product returns but if you have any doubts about the suitability of a piece of equipment for your needs please discuss it with us. We are happy to offer advice and we like to get to know our customers which seems to work because many of you have been coming back to us for quite a few years now. In the unlikely event of a piece of equipment simply not meeting your needs then we will give a refund provided that the item is returned in as new condition with all packaging and accessories undamaged and subject to a re-stocking fee of 10% to cover our administration and delivery costs.

Remittance Terms

Orders are normally charged to your credit/debit card on despatch. If you intend buying from us regularly you may apply for a credit account and your orders could still be placed via the website but then invoiced for payment on terms to be agreed.